Complete visibility for informed business decision-making
Jack Williamson New Business Development Director, Inetum UK, Ireland and India
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How can I bring in the latest and greatest features when I can’t even see how the technology running my business performs in real time? I can’t invest millions to improve services if I don’t know how well they run and what delivers the best ROI if fixed”
I'm of the 'what gets measured gets improved’ school of thought and it blew my mind when I entered this industry that not every executive had a single dashboard in their office showing exactly how the entire business was running — from operations and services to the underpinning technology.
- What services are impacted or currently unavailable?
- How many incidents have we had in the last month on this service?
- How efficiently are we delivering change?
- How much are these issues costing my business?
- Who was likely to collar me in the corridor because their area of the business was impacted last week?
To this day, many still do not have that view. The best performing organizations, though, have complete visibility of all services and operational issues across the business. They are largely self-healing and AI-enabled, routine processes are highly automated and when an issue does occur and cannot be self healed, they have all of the context they need to make good decisions and restore service far more quickly and with far less impact than their competitors .
And that starts with complete visibility and maturity of the Service and Operations side of their business. For the very best, these sides do not exist independently – they run together, as one.
We call this Service Operations.
See IT like never before with Service Operations from ServiceNow and Inetum
At Inetum, we specialize in helping organizations like yours, to mature the Service and Operations side of the business, so they run together as one.
By combining the power of ServiceNow with Generative AI, Service Operations can give you a clear and centralised view of your IT landscape. You’ll gain real-time insights, automation to eliminate repetitive tasks, and predictive capabilities to stay ahead of potential issues – all designed to deliver resilient, efficient and future proofed IT services.
These strategies are built around you – your business priorities, your challenges and your ambitions. Whether you’re looking to strengthen operations today or lay the foundations for tomorrow, our approach ensures every decision delivers meaningful, measurable results.
This document will show you how those strategies give you:
A clear view of your entire IT environment for better decision-making.
Proactively orchestrate and automate the resolution to issues before they become problems.
Optimized processes that free up your teams to focus on what matters.
Whether you’re just getting started or looking to level up your approach, we’re here to help you reclaim control, gain clarity and fuel continuous growth.
See the dashboard in action
Here’s a quick preview of what the Service Operations dashboard looks like and how it can help your organisation.
ServiceNow's Service Operations solution is like a car dashboard:
“You want to know when you need your oil changing? Want to know when you’ve got a problem with your brakes? You want something to be telling you that something is going to happen or you need to fix something. That’s exactly what the Service Operations Workspace does. It gives you the ability to see things before they become an incident.”
Jack Williamson New Business Development Director, Inetum UK, Ireland and India
