Our three-step approach to Service Operations
At Inetum, we combine years of in-depth industry expertise with extensive ServiceNow knowledge to help you fully unlock the value of a Service Operations approach.
Here’s how it works:
1. We start with you
Before anything else, we take the time to understand your business needs and digital transformation goals. This ensures that every step we take is focused on the outcomes that matter most to you.
2. We bring everything into view
Our service models create end-to-end visibility across your infrastructure – from applications to servers and third-party integrations. This gives you the clarity to see and manage every layer of your operations.
3. We deliver results
Each part of your service chain is optimised to meet your business priorities and drive the outcomes you need.
The difference is in the results
At Inetum, our focus is on delivering meaningful results, not just surface-level fixes. Here’s why our Service Operations approach creates a lasting impact for your business:
- Outcome-focused: Every aspect is designed to deliver outcomes that directly align with your business strategy.
- Data-driven decisions: Using contextual service data, we create actionable insights that enable smarter decisions and continuous service improvements.
- Powered by Generative AI: With Generative AI embedded into the process, we amplify the maturity of Service Operations, unlocking automation and transformational benefits that drive long-term impact.
The difference is in the results
At Inetum, our focus is on delivering meaningful results, not just surface-level fixes. Here’s why our Service Operations approach creates a lasting impact for your business:
- Outcome-focused: Every aspect is designed to deliver outcomes that directly align with your business strategy.
- Data-driven decisions: Using contextual service data, we create actionable insights that enable smarter decisions and continuous service improvements.
- Powered by Generative AI: With Generative AI embedded into the process, we amplify the maturity of Service Operations, unlocking automation and transformational benefits that drive long-term impact.
Additional resources
We are thrilled to bring you Inetum’s brand new podcast series “The Flowdown”, bringing together ServiceNow senior leaders, product experts and clients as we tackle ServiceNow solutions in the real world. No marketing jargon. No sales talk. Just a front-row seat to advice, opinions and experiences from people in the know.
Episode 1: Service Operations - What can AI and Automation do for me?
Hear why you should automate your service operations, how AI is transforming ServiceNow processes, and what this means for clients and professionals.
Episode 2: What is Service Operations and why should I care?
Examine service operations from the perspectives of both vendors and partners, and learn strategies to address the primary challenges.
Episode 3: Behind the Outages - Frontline Strategies for Surviving Global Disruptions
Discover how prepared companies are for large-scale IT outages, cyberattacks, and technological disruptions, and how AI will shape the future of IT operations to improve service management.
