Improve efficiency and address the evolving needs of citizens
Jack Williamson New Business Development Director, Inetum UK, Ireland and India
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How can I bring in the latest and greatest features when I can’t even see how the technology running my business performs in real time? I can’t invest millions to improve services if I don’t know how well they run and what delivers the best ROI if fixed.”
This is a recent quote from a senior leader in a large client of mine, but it’s a conversation I’ve had many times throughout my career - particularly in public sector organisations where a lack of visibility can make it hard to provide citizens with the service levels they need.
I'm of the ‘what gets measured gets improved’ school of thought and it blew my mind when I entered this industry that not every executive had a single dashboard in their office showing exactly how the entire business was running — from operations and services to the underpinning technology. How can you know where to improve when you can’t see what services were impacted last week, the number of users or citizens who were affected, and how efficiently you’re delivering change?
In the public sector, the pressure to do more with less is constant. This level of visibility can be more difficult with legacy technology estates and a complex web of regulation and constant change.
But those who are succeeding are seeing a transformational impact, driven by complete visibility of all services and operational issues across the business. They are introducing self-healing and AI-enabled capabilities, and automating routine processes. When an issue does occur that cannot be self-healed, they have the context needed to make good decisions and restore services quicker and with far less impact to users and citizens.
And that starts with complete transparency and maturity of the Service and Operations side of their business. For the very best, these sides do not exist independently – they run together, as one.
We call this Service Operations.
See IT like never before with Service Operations from ServiceNow and Inetum
At Inetum, we specialize in helping public sector organizations, like yours, to mature the Service and Operations side of the business, so they run together as one.
Combining the power of ServiceNow and Generative AI, Service Operations can give local councils, government bodies and other public sector entities a unified view of IT operations. We’ll help you navigate the headaches of interdepartmental silos, ever-tightening purse strings and the evolving expectations of today’s citizens.
These strategies are built around you – your business priorities, your challenges and your ambitions. Whether you’re looking to cut laborious workloads, leverage predictive capabilities to address issues before they arise, or demonstrate measurable efficiency improvements, we’re here to help.
This document will show you how those strategies give you:
A clear view of your entire IT environment for better decision-making.
Proactively orchestrate and automate the resolution to issues before they become problems.
Optimized processes that free up your teams to focus on what matters.
Whether you’re just getting started or looking to level up your approach, we’re here to help you reclaim control, gain clarity and fuel continuous growth.
See the dashboard in action
Here’s a quick preview of what the Service Operations dashboard looks like and how it can help your organisation.
ServiceNow's Service Operations solution is like a car dashboard:
“You want to know when you need your oil changing? Want to know when you’ve got a problem with your brakes? You want something to be telling you that something is going to happen or you need to fix something. That’s exactly what the Service Operations Workspace does. It gives you the ability to see things before they become an incident.”
Jack Williamson New Business Development Director, Inetum UK, Ireland and India
