Transform operations, eliminate silos and stay one step ahead
Jack Williamson New Business Development Director, Inetum UK, Ireland and India
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How can I bring in the latest and greatest features when I can’t even see how the technology running my business performs in real time? I can’t invest millions to improve services if I don’t know how well they run and what delivers the best ROI if fixed.”
This is a recent quote from a senior leader in a large client of mine, but it’s a conversation I’ve had many times throughout my career - particularly in financial services and other heavily regulated organisations with legacy infrastructure.
I'm of the ‘what gets measured gets improved’ school of thought and it blew my mind when I entered this industry that not every executive had a single dashboard in their office showing exactly how the entire business was running — from operations and services to the underpinning technology. How can you know where to improve when you can’t see what services are down, the number of similar incidents to have occurred in the last month, and the amount it’s cost the business?
Needing to navigate a fast-evolving landscape with new regulation, as well as compete with Fintech disruptors who are rewriting the rules of the entire sector, FS organisations have to have complete visibility and access to real time insights, from across the business keep them one step ahead.
The industry leaders succeed because they have transformed their operations to gain complete visibility of all services and operational issues across the business. They are largely self-healing and AI-enabled, with automated routine processes. When an issue does occur that cannot be self-healed, they have the context needed to make good decisions and restore services quicker and with far less impact than their competitors.
And that starts with complete visibility and maturity of the Service and Operations side of their business. For the very best, these sides do not exist independently – they run together, as one.
We call this Service Operations.
See IT like never before with Service Operations from ServiceNow and Inetum
At Inetum, we specialize in helping financial service businesses, like yours, to mature the Service and Operations side of the business, so they run together as one.
Leveraging the power of ServiceNow and Generative AI, Service Operations can give you a central, birds-eye view of your entire IT landscape. We’ll help you to break down silos, streamline workflows and harness real-time, actionable insights – all while tackling pain points, such as DORA and PSD regulation, compliance and operational efficiency.
These strategies are built around you – your business priorities, your challenges and your ambitions. Whether you’re looking to digitize cumbersome workflows, transform employee experiences or even bridge legacy systems after a merger, we’ll deliver measurable results.
This document will show you how those strategies give you:
A clear view of your entire IT environment for better decision-making.
Proactively orchestrate and automate the resolution to issues before they become problems.
Optimized processes that free up your teams to focus on what matters.
Whether you’re just getting started or looking to level up your approach, we’re here to help you reclaim control, gain clarity and fuel continuous growth.
See the dashboard in action
Here’s a quick preview of what the Service Operations dashboard looks like and how it can help your organisation.
ServiceNow's Service Operations solution is like a car dashboard:
“You want to know when you need your oil changing? Want to know when you’ve got a problem with your brakes? You want something to be telling you that something is going to happen or you need to fix something. That’s exactly what the Service Operations Workspace does. It gives you the ability to see things before they become an incident.”
Jack Williamson New Business Development Director, Inetum UK, Ireland and India
