Unravel legacy constraints, streamline processes and drive decarbonization efforts
Jack Williamson New Business Development Director, Inetum UK, Ireland and India
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How can I bring in the latest and greatest features when I can’t even see how the technology running my business performs in real time? I can’t invest millions to improve services if I don’t know how well they run and what delivers the best ROI if fixed.”
This is a recent quote from a senior leader in a large client of mine, but it’s a conversation I’ve had many times throughout my career - particularly in the energy and utilities sector, where businesses are moving towards the ambitious target of net-zero.
I'm of the ‘what gets measured gets improved’ school of thought and it blew my mind when I entered this industry that not every executive had a single dashboard in their office showing exactly how the entire business was running — from operations and services to the underpinning technology. How can you know where to improve when you don’t know the number of service incidents that have occurred in the last month, the percentage of issues with self-healing processes set up, and the effectiveness of change initiatives?
The energy and utilities sector is undergoing profound transformation. An evolving regulatory landscape, decarbonization while maintaining profitability, and increasing customer expectations, must all be managed.
The industry leaders succeed because they have transformed their operations to streamline processes and gain complete visibility of all services and operational issues across the business. They are largely self-healing and AI-enabled, with automated routine processes. When an issue does occur that cannot be self-healed, they have the context needed to make good decisions and restore services quicker and with far less impact than their competitors.
And that starts with complete visibility and maturity of the Service and Operations side of their business. For the very best, these sides do not exist independently – they run together, as one.
We call this Service Operations.
See IT like never before with Service Operations from ServiceNow and Inetum
At Inetum, we specialize in helping energy and utility businesses, like yours, to mature the Service and Operations side of the business, so they run together as one.
Thanks to the combined power of ServiceNow and Generative AI, Service Operations can give you a unified view of IT operations. We’ll help you overcome the limitations of legacy infrastructure, empower your workforce to work smarter, and balance operational efficiencies with sustainability ambitions.
These strategies are built around you – your business priorities, your challenges and your ambitions. Whether you need to overhaul unfit-for-purpose IT infrastructure, streamline ESG reporting or achieve real-time visibility of your assets, we’re here to help.
This document will show you how those strategies give you:
A clear view of your entire IT environment for better decision-making.
Proactively orchestrate & automate the resolution to issues before they become problems.
Optimized processes that free up your teams to focus on what matters.
Whether you’re just getting started or looking to level up your approach, we’re here to help you reclaim control, gain clarity and fuel continuous growth.
See the dashboard in action
Here’s a quick preview of what the Service Operations dashboard looks like and how it can help your organisation.
ServiceNow's Service Operations solution is like a car dashboard:
“You want to know when you need your oil changing? Want to know when you’ve got a problem with your brakes? You want something to be telling you that something is going to happen or you need to fix something. That’s exactly what the Service Operations Workspace does. It gives you the ability to see things before they become an incident.”
Jack Williamson New Business Development Director, Inetum UK, Ireland and India
