Why choose Inetum for Service Operations?

At Inetum, we help our customers unlock greater value from Service Operations, faster, thanks to our unrivalled blend of industry experience and ServiceNow expertise:

Advanced monitoring and diagnostic capabilities that identify the many components that affect service performance, so we can quickly identify where issues occur to reduce outages and improve response times.

Third-party integration expertise that enables us to make sure external elements are fully integrated into your service models, and clearly visible within your Service Operations ecosystems dashboard.

A true partnership approach based on a spirit of collaboration with our customers, fostering trust and ensuring our services are tightly aligned with our customers’ priorities.

A cost-effective, tailored solution where we assess your current infrastructure and recommend an approach that maximises value without straining budgets, meaning you gain the full benefits of Service Operations in a sustainable, affordable way.


Over

years

of experience helping businesses get the most out of ServiceNow.


certified consultants with the expertise to tackle any challenge.


certifications proving our deep knowledge across the platform.


The only partner

trusted

to deliver services directly to ServiceNow R&D.


Global

reach

with a Centre of Excellence based in Bulgaria.


Elite

ServiceNow partner

across consulting, implementation, service provision, resale and advanced platform development.

“Many people have shared how knowledgeable and professional you are with your execution. It was also noted by one of our most challenging stakeholders how well you did to diffuse emotions on several occasions and steer the group back to the pertinent issues. Thank you for setting a high bar and creating such positive perceptions in customer engagements in the programme.”

Director, Enterprise Service Management

FTSE 100 Global Finance Group customer

“Many people have shared how knowledgeable and professional you are with your execution. It was also noted by one of our most challenging stakeholders how well you did to diffuse emotions on several occasions and steer the group back to the pertinent issues. Thank you for setting a high bar and creating such positive perceptions in customer engagements in the programme.”

Director, Enterprise Service Management

FTSE 100 Global Finance Group customer


Customer Outcomes

Leading fashion retailer gains full transparency into their operational footprint

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Virtual Agent launch reduces agent interactions by 85% for top financial services firm

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Harrow Council regain control and elevate their IT service delivery

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Streamlined operations and increased efficiency for a fast-growing technology service provider

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An open mind to ServiceNow brings telecommunications provider a new perspective to process innovation

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Lightsource bp enhance end-user experience and strengthen business model

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Building a customer portal and revamping Gloucestershire County Council’s historical IT processes

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MCC strengthens work efficiency and centralises resources

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